Account & data
Delete your account and data
You can delete your BiteCalBox account and the data tied to it at any time, either from inside the app or by contacting us directly.
Free plan or Pro?
Deleting your account works the same way on both plans — your data starts being removed right away once you confirm. Jump to the steps below.
Deleting your account does not cancel your subscription. On BiteCalBox Pro, your subscription is billed separately through the platform you subscribed on, and it keeps renewing until you cancel it there directly:
- iOS: Settings → [your name] → Subscriptions on your device, then cancel BiteCalBox Pro. (Billed through the App Store, managed via RevenueCat.)
- Android: Google Play → Payments & subscriptions → Subscriptions, then cancel BiteCalBox Pro. (Billed through Google Play, managed via RevenueCat.)
- Web: Use the cancel link in your Paddle receipt email, or email us and we'll cancel it for you.
Cancel before or after deleting your account — either order works, just don't skip it if you want to avoid being charged again.
Steps to Delete Your Account
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Open Settings From the main screen, go to your profile, then Settings.
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Select "Delete account" Found under the Account section near the bottom of the Settings screen. This deletes your account and data right away — it doesn't touch an active subscription, so cancel that separately (see above) if you're on Pro.
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Confirm the deletion You'll be asked to confirm once, since this can't be undone.
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Account and data are removed Your account is deactivated immediately and your data is fully deleted within 30 days — independent of any subscription you may still need to cancel.
Don't have access to the app?
Email support@bitecalbox.com from the address linked to your account and ask us to delete it. We'll confirm your identity and complete the deletion within 30 days.
What gets deleted
| Data | What happens |
|---|---|
| Profile info (name, email) | Deleted |
| Your meal log (dates, times, daily totals) | Deleted |
| Saved recipes | Deleted |
| Preferences & goals | Deleted |
| Ingredient & macro breakdowns from meals you logged | Kept, disconnected from your account |
| Records required for legal or tax purposes | Retained where required by law |
What happens to your data when you delete your account?
Deleting your account permanently removes your profile and personal meal history from your account. Once deletion is complete, you won't be able to access or restore your previous log history.
We don't store your meal photos. Photos used to log a meal are processed to identify the food and estimate its nutrition, then discarded rather than stored as part of your account.
Some non-identifying meal information, such as ingredient and nutrition data, may be retained in an anonymised form to help improve BiteCalBox's food recognition and nutrition estimates. This data is separated from your account and is not used to identify you.
Account deletion is permanent. If you create a new BiteCalBox account later, your previous meal history cannot be restored.